4:15pm – Student Lightning Talks

Can We Handle the Truth? A Study of X’s Community Notes

Community Notes is now the template every major platform copies for content moderation. It’s free, crowd-run, and fast becoming the industry default. I ran an experiment: I gave X users notes the platform’s own crowd had already ruled on, and found their verdicts frequently disagreed. This talk unpacks why, and what it means for anyone building a “community” feature to do a job the community was never actually built for.

About the speaker:

Trushant Narwani is a UX Researcher and Designer, currently interning at Genetec on an AI-assisted investigation platform for an enterprise security product. He completed his MSc in Human-Computer Interaction Design at City St George’s, University of London in 2024, and before that worked as a UX designer across in-house product teams and agencies. His dissertation research on X’s Community Notes has since been accepted for ASIS&T’s 2026 Annual Meeting.