If today’s logistic AIs are problematic, what will be arriving tomorrow? Reflections from last-mile delivery driving

Learnings developed from a personal 13-day last-mile parcel delivery work experience, with in-depth accounts on constant battles against AI-induced issues. When repeated and accumulated, workers’ wellbeing and agency are impacted while society pays a price directly and indirectly.

Looking deeper, these issues are the result of how work tool innovations are conceived, developed, implemented and managed. If we don’t take initiative to make foundational changes, tomorrow’s last-mile delivery service (and any other real-time services) could be even more problematic.

About the speaker:

Jeff is a design strategist and user researcher. Experienced with qualitative research, trend foresighting, and Industrial Design, he played a pivotal role in recalibrating Lotus Cars’ future brand-product strategy and reshaping Ford Motor Company’s in-car experience vision. As a holistic thinker, his unique superpower is bringing people from different disciplines together to synthesize perspectives, co-create actionable strategies, and develop sensible innovations that people love.

Currently a part-time MSc. HCID student at City, Jeff aims to apply what he has learnt to research opportunities in automotive, mobility, and logistics fields. He is interested in exploring use of technology to augment human cognition process, enhance human-AI collaboration, and protect human agency.