Rage Against the Machine? Design Better Machines.

As AI becomes embedded in everyday experiences, concerns around trust, bias, and human agency continue to grow. Drawing on experiences in facilitating AI design thinking with business and technology leaders, I explore how human-centred design can help organisations move beyond the hype, challenge assumptions, and create AI experiences that serve people rather than the other way around.

About the speaker:

I am an AI Experience Design specialist and Strategic Design Researcher at Microsoft, focused on helping organizations translate emerging technologies into meaningful, human-centered experiences. With a background spanning design research, customer success, and technology consulting, I combine user insights, design thinking, and business strategy to shape AI experiences that drive adoption and deliver measurable impact. I hold an MSc in Human-Computer Interaction Design and am passionate about bridging the gap between customer needs, innovation, and business outcomes.